Consolidation of CRM solutions

 
Introduction
This white paper demonstrates and discusses solution for
fragmented IT, which known as one of the classic IT problems. For demonstrating
the problem and solution I chose to use a real life scenario of pharmaceutical
IT department. After several acquisitions, following by IT merging, this
department found itself operating and maintains three CRM solutions. The target
of the described work was to decrease CRM Solutions to one solution. Minimize
CRM solution expected to help IT department to decrease IT budget
and complexity.

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